Customer Story

A Money Lending Financial Institution

Lending Experience Acceleration

Data ingestion and analysis for faster lending experience

Banking, Financial Services

Customer Journey, KYC

Business Need

Customer experience is always a top priority for any business. As the portfolio of personal and SME loan products continues to expand, the financial institution receives a high volume of loan applications every day. The time it took to manually review and handle the applications lengthened the customer journey and slowed down the decision process.

Our Solution

With the implementation of Ai-Knowie, application documents including personal information, bank statements and other documentary proofs are ingested and digitalized with AI-OCR. Ai-Knowie extracts and analyzes key data from documents using Machine Learning in order to analyze transactions, automate risk scoring predictions and provide insights for loan assessments.

Business Impacts

Handling loan applications is no longer a time-consuming and labor-intensive process. While customers of this financial institution enjoy a better customer journey with 60% shorter turnaround time and instant service, the brand improves its competitiveness as well as customer loyalty with improved operational efficiency and scale.

Get Started Today

Let Ai-Knowie take away the tedium and bring you useful knowledge and insights

KBQUEST
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